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Book Chapters.

8. Tam, L., & Kim, J.-N.^, (in press). Public relations research on employee communication. In Kim, S., Buzzanell, P. M., Kim, J.-N., & Mazzei, A. (Eds), Routledge handbook of employee communication and organizational process (Chapter 2). Routledge.

  • ^International collaborator

 

7. Kim, S., Tam, L., & Bach, S. B.^ (2024). Understanding start-up employees’ communicative behaviors on an employer review website: A comparison of TikTok and Snapchat. In A. Godulla & L. R. Men (Eds), Start-up entrepreneurial communication: Theoretical foundations and contemporary development (pp. 173-194). Routledge. https://doi.org/10.4324/9781003481171-13

  • ^International collaborator

 

6. Tam, L., Kim, S., & Hutchings, H.# (2023). Why are organizations criticized for not listening? Findings from practitioners and stakeholders. In K. Place (Ed.), Organizational listening: Building theory and practice for strategic communication (pp. 121-139). Routledge. https://doi.org/10.4324/9781003273851-10

  • #Industry collaborator

 

5. Chon, M.-G.^, Tam, L.., Lee, H.*^ & Kim, J.-N.^ (2023). Situational Theory of Problem Solving (STOPS): A foundational theory of publics and its behavioral nature in problem solving. In E. Sommerfeldt & C. Botan (Eds), Public relations theory III (pp. 58-76). Routledge. http://doi.org/10.4324/9781003141396-6

  • *PhD student

  • ^International collaborators

 

4. Tam, L., Kim, J.-N.^ & Lee, H.*^ (2023). The Situational Theory of Problem Solving (STOPS): past, present and future. In D. Pompper, K.  Place & C. K. Weaver (Eds.), Routledge companion to public relations (pp. 115-124). Routledge. http://doi.org/10.4324/9781003131700-11  

  • *PhD student

  • International collaborators

 

3. Kim, J.-N.^, Tam, L., & Chon, M.^ (2021). A conceptual genealogy of the Situational Theory of Problem Solving: Reconceptualizing communication for strategic behavioral communication management. In C. Valentini (Ed.), Handbook of communication science: Public relations (pp. 471-486). De Gruyter. https://doi.org/10.1515/9783110554250-024

  • International collaborators

 

2. Kim, S., Tam, L., & Kim. J.-N. (2015). Reconceptualizing corporate social responsibility (CSR) as corporate public responsibility (CPR). In A. Stachowicz-Stanusch (Ed.), Corporate social performance: Paradoxes, pitfalls and pathways to the better world (pp. 373-388). Information Age Publishing. 

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1. Kim, J.-N., Tam, L., & Kim, S. (2014). Segmentation: Health campaigns. In T. L. Thompson (Ed.), Encyclopedia of health communication (pp. 1223–1226). Sage. https://doi.org/10.4135/9781483346427.n481

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